CureTape® Pre-Tape Spray

To track your order, please visit the tracking a parcel page of the Royal Mail and fill in your tracking number.

It is the customer’s responsibility to provide a complete and accurate shipping address at the time of purchase. Please double-check your order confirmation email immediately after placing an order. Once an order has been processed and dispatched, we are unable to make changes.

We do make reasonable efforts to spot obvious address issues before dispatch. Our customer service and logistics team reviews orders where possible, and our Royal Mail shipping system may flag certain inconsistencies, particularly postcode and county/city mismatches. However, due to processing volumes and time constraints, we cannot guarantee that all address errors will be identified in time. For this reason, the accuracy of the delivery address remains the responsibility of the customer.

Returned to Sender (RTS)
If a parcel is returned to THYSOL due to an incorrect address, missing information (such as a flat number), or failure to collect the parcel from a depot or collection point, the following policy applies:

Original shipping costs: The original shipping fee paid at checkout is non-refundable, as this service has already been provided by the carrier.

Refund process: A refund for the physical items (minus the costs mentioned above) will be processed once the parcel has been physically received and inspected at our warehouse.

Reshipping: We do not automatically resend returned parcels. If you still wish to receive your items, you will need to place a new order with the correct shipping details.